About Us > FAQ

Frequently Asked Questions

frequently asked questions

Have a question? We're here to help.

Below are common questions we receive and the answers you're looking for. If you can't find the help you're looking for, please call or contact us.  Click a question to reveal the answer then click a new question for more answers!

  1. How do I enroll in a class?
    You have two options:

    Purchase training directly on our web site. Once you find a course you want to take, click the shopping cart button. When you have all your courses selected then proceed to checkout.

    Contact an Account Executive directly at 585-350-7000 / 716-688-8688.
  2. Can I request a course that is not on your schedule or available when I need it?
    Yes! If you need to take a course that is not on our schedule or not available at the right time, we will work with you to find the best solution. Contact us at 585-350-7000 / 716-688-8688 or sales@nhroch.com to discuss available options.
  3. What type of payments are accepted?
    We accept Visa, American Express and Master Card. We also accept Pre-Paid Training Coupons, Microsoft Software Assurance Training Vouchers (SATV) or Cisco Learning Credits.
  4. When will my credit card be charged?
    Your credit card will be charged once your order has been confirmed.
  5. When will my class enrollment be confirmed?
    After purchasing online, you will receive an email confirming your order submission. This is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive an email with a transaction code which confirms your enrollment. It can take up to 24 hours for final confirmation.
  6. How do I change or cancel an online purchase?
    If you need to change or cancel an online purchase please contact us directly at 585-350-7000 / 716-688-8688. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.