Career Opportunities at New Horizons Buffalo, Rochester, Syracuse, and Albany

Career Opportunities, Rochester and Buffalo, NY


Training Operations Manager - Full Time Rochester NY

Direct the overall operations of the Operations Department; responsible for scheduling instructors, classrooms, and resources necessary to deliver training.


  • Create class schedule and ensure that classes are published on
  • Direct the optimum utilization of instructors, classrooms, computers, and other resources to deliver training.
  • Manage staff access and use of to ensure efficient operation of training center business.
  • Assign instructors and other resources according to student demand and the objectives approved by the General Manager. Approve independent instructor contracts.
  • Coordinate class schedules and proposed changes with Sales Manager.
  • Research special requests and advise Sales Manager as appropriate.
  • Monitor on-site training delivery costs.
  • Develop, administer, and is accountable for the department’s operating budget.
  • Develop and recommend budgeting requirements for instructors and other resources required for training.
  • Assume responsibility for the department equipment and supplies, establishes reasonable procedures and controls to protect assets from damage and theft.
  • Perform other duties and tasks as designated by the General Manager.


  • Student Services Manager
  • Sales Manager
  • Instructors


  • General Manager


  • Bachelor’s degree, emphasis in education or computer science preferred.
  • One or more years in operations or logistics experience preferred.
  • IT Support experience a plus.
  • Computer literate and able to demonstrate proficiency in software applications required in the performance of job responsibilities. Proficiency in database and or CRM software applications required.
  • Must possess excellent leadership abilities; be able to consistently make intelligent decisions under pressure, possess good judgment, initiative, good job attitude and be dependable; possess excellent organizational abilities and must be able to deal effectively with people; possess good analytical skills. Ability to work under pressure and deadlines is essential.
  • Effective oral, written and interpersonal communication skills are imperative.

If you think this is the right role for you, please send us your resume with an email, at explaining why you have the right stuff. Feel free to include a link to your LinkedIn profile, but the clarity and relevance of your email will determine whether we take this conversation forward.